Return and Refund Policy

Return and Refund Policy

Thanks for shopping with us. We will always work to ensure you get optimum value on every transaction you make with us.
However, we will not deny the fact that hitches in delivery process could come up, so we have made provision to tackle such and ensure you are happy with every of our customer servicing process.
In any case you feel dissatisfied with your order, we are always willing to make things better. Do not hesitate to reach out to us within 24hours of receiving your order to lodge your complaint and so that we can rectify any defect or mismatches. Kindly note that complaints made after 24hours of receiving your order will not be qualified for a return or refund.


Below is a guide on Our Return and Refund Policy:

Our Return and Refund Policy entitles you to a return or exchange for an item bought online with a valid receipt or parcel summary document within 2 days of purchase or receipt.
Be informed that purchases made from our offline store are not qualified for a return or a refund. We will assume that product was certified to be in good condition by you before you made payment and we issued you the receipt for items purchased.




You will be eligible for a return on any products purchased from us if you lodge your complaint within 24 hours of purchase and return item(s) within 2 days of purchase.
Note that you will be eligible for a return if the items purchased remain unused and in the same condition that it was delivered by us. Also, item(s) to be returned must be in the original packaging with proof of purchase (receipt).




Once we receive the items, we will inspect it and notify you that we have received your returned product and initiate a refund to your credit card (or original method of payment)once the above Return terms have been met. Credit will be received within 3 days of returning the items, depending on your card issuer’s policies


Return and Exchange

Once returned items are found in satisfactory condition, you will be given the option to choose another product in exchange for the item returned. However, note that the item to be given in exchange must be equivalent in price to the returned items.
If you however choose a refund above exchange, we will act as you so prefer.



You will be responsible for paying for your own shipping costs for returning your item.
Kindly note that shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from the amount
refunded to you.



Delivery Terms

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable. Shipping costs are automatically added to your cart and displayed at checkout.



Order and Delivery Processing Time

An estimated delivery time will be provided to you once your order is placed. Delivery time and estimate commences from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 business days of the date of your order. Orders are not shipped or delivered on weekends or holidays.



Shipping Rate

The rate charged for delivering your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of delivery will be and you will have a chance not to place your order if you decide you do not want to.
To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, delivery charges will be displayed. Additional delivery charges may apply to remote areas or for large or heavy items.


Accessibility of Website

Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.



Data Protection

Any personal information collected in relation to the use of this website will be held and used in accordance with our Privacy Policy, which is available on our Site.



Accuracy of Content

To the extent permitted by applicable law, Victoria Winnola disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.



Products and Prices Modification

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.


General Conditions

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.
These Terms and Conditions of Sale fully govern the sale of items purchased on this Site.


Payment and Pricing

We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to supply your order, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

Return and Refund Policy

Our Return and Refund Policy is as contained on the web page titled “Return and Refund Policy” on our Site.



Changes to these Terms and Conditions

We reserve the right to change and update these Terms and Conditions from time to time. Therefore, we recommend that you revisit this page regularly to keep abreast of the current Terms and Conditions that apply to your use of the Website. In the event of a change or an update to these Terms and Conditions, we will add a notification on our website for your information. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.



Privacy and Cookie Policy

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website. Please note that when you agree to these Terms and Conditions you shall be deemed to have read and understood our Privacy and Cookie Policy in its entirety.



Privacy Policy

We are careful about handling your data and that is why we make the security of your personal information a priority. Victoria Winnola is much committed to being transparent about what data we collect about you and how we use it. This Privacy Policy describes the choices available to you regarding the use of your personal information and how you can access and update this information.

What we Use Your Data For:

Personal data collected help us to personalize our website according to users’ choices. Offering you the most excellent surfing experience is our priority. Personal data collected are used in:
● Processing orders and delivering products
● Processing payments and communicating with you about your orders, products, services and promotional offers
● Keeping and updating our database
● enabling “Rioga”(what does this mean)? to manage customer service interactions with you
● notifying you about our store, new products and other updates.
● Preventing or detecting crime and fraud related issues


Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers. Victoria Winnola and her service providers have a legal agreement to apply appropriate data protection and security controls to personal data. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Victoria Winnola and to you, and for no other purposes.

We may disclose your personal data if we are required by law: Governmental bodies, regulators, law enforcement agencies, courts/tribunals to do so.

We use cookies in order to guarantee full service on the website.

Clarifications, Questions and Contact Information
Perhaps you want to: access, correct, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at

Contact Us

Contact Number: 08171602811

Lagos Address: No 101 Itire road, after Ogunlana Drive junction, Surulere, Lagos.

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